Refund & Exchange Policy

At WeLive Inc, we are committed to providing exceptional service and high-quality products. We understand that sometimes concerns may arise, and we take every customer inquiry seriously. While we do not offer direct returns, we are here to guide you through the appropriate channels to ensure your concerns are addressed promptly and professionally. No Direct Returns

We do not process returns directly through our store. If you experience any issues with your product, we kindly ask that you contact the original manufacturer for support:

• eFoils: For all warranty claims, technical issues, or product concerns, please reach out to Fliteboard directly.

• eBikes: Please contact the brand manufacturer listed on your product documentation or packaging.

Our team is always happy to assist with general guidance, but all product-specific concerns must be handled through the manufacturer to ensure proper resolution.

Exchanges may be considered under special circumstances and are subject to the following conditions:

• A 3% restocking fee will be applied to all approved exchanges.

• If the product has been heavily used, an additional 10% fee will be charged to convert the item into a demo model.

• All exchange requests must be submitted within 14 days of delivery and accompanied by proof of purchase.

• Products must be returned in their original packaging with all included accessories.

Please note that approval for exchanges is at our discretion and based on product condition and availability.

Our Commitment

We value your trust and satisfaction. While our return policy is limited, our dedication to helping you is not. If you have questions or need assistance navigating the manufacturer’s support process, don’t hesitate to reach out to our customer service team. We’re here to help every step of the way.