Last updated: November 3, 2026
Returns & Refunds
30 days to return
You have 30 days from delivery or pickup to start a return. Items must be unopened and factory-sealed, in their original packaging with all tags and parts.
Start with an email
Email info@welive.fun with your order number before sending anything back. We can't accept returns we haven't approved.
What a return costs
Shipped returns have a 20% restocking fee. We also deduct what we paid to ship your order to you, and we'll show you that bill. We'll email you a return label and deduct its cost too.
Return in store
Bring an approved return to WeLive, 179 Leva Ave #103B, Red Deer County, AB T4E 1B9 (Gasoline Alley). Mon–Fri 10–5, Sat 10–4. Unopened parts, accessories and gear have no restocking fee in store. Bikes and e-bikes always have the 20% restocking fee.
Bikes and e-bikes
Bikes and e-bikes must be returned within 14 days, unridden and in the original box.
Final sale (can't be returned)
- Anything opened, installed, mounted, ridden or used
- Parts that depend on fitting your own gear, such as ski bindings and bike components. Ask us before you buy.
- Clearance and demo items
- Special orders (items we ordered in for you)
- Heat-moulded or custom-fitted boots
- Nutrition, gift cards and services
Damaged, defective or wrong item
Email us within 7 days of delivery with a photo. We'll make it right and cover all shipping, with no restocking fee. After 30 days, the manufacturer's warranty applies, and we'll help you with the claim.
Refunds
Once we receive and inspect your return, we'll refund your original payment, minus the fees above, within 10 business days.